Менеджер по работе с клиентами (Customer Success Manager)

Client Facing

About You

• Fluent English
• Proven success in creating exceptional and impactful customer service experiences
• You are friendly, professional, and know how to take care of customers
• Background with support of a tech product, ideally in the martech/ adtech space
• Highly organized when it comes to task tracking across multiple clients
• Excellent communication and collaboration skills
• Bonus points if you are a Sequel or Tableau wizard

• Customers are your #1 priority, and you’ll do whatever it takes to support them.
• Learning our product inside and out to be able to solve simple questions quickly
• You will be working directly with our clients to solve any tech issues that arise in a timely manner
• You'll help the sales team on-board new clients and field any questions during the on-boarding process.
• You will track all tasks meticulously to make sure they have completed within a reasonable time period.
• You'll work closely with our sales team and account managers to resolve issues as they arise.
• You'll also work closely with our development team to make sure all tasks are pacing for a timely delivery.

Hours:

• 18.00 - 03.00 (Moscow time)

Advantages:

• Official employment
• Cookies, fruits in our office
• Possible to relocate to San Francisco